Returns and Refunds

1. Returns

1.1 Eligibility for Returns
You can return most new, unopened, and unused products within 30 days of delivery for a full refund or exchange. To be eligible for a return:

  • The item must be in its original condition, unused, and in the original packaging.

  • You must provide proof of purchase (e.g., order number or receipt).

  • Return requests must be made within 30 days of receiving the item.

1.2 Non-Returnable Items
Unfortunately, some items are not eligible for return, including:

  • Custom or personalized items

  • Opened or used products (for hygiene and safety reasons, certain products like essential oils, creams, and therapeutic items are non-returnable once opened)

1.3 How to Return an Item
To initiate a return, please contact us at [your contact email] or through our website's customer support form. We will provide you with the return instructions and, if necessary, a return shipping label. Please ensure that returned items are carefully packaged to avoid damage during transit.

2. Refunds

2.1 Processing Your Refund
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed and credited to your original payment method within 7-10 business days.

2.2 Partial Refunds
In some cases, a partial refund may be issued if:

  • The item shows signs of use or is not in original condition.

  • There are missing parts or packaging.

2.3 Late or Missing Refunds
If you haven’t received your refund within 10 business days, please check your bank or credit card account for processing updates. If you still haven’t received your refund, please contact us at [your contact email].

3. Exchanges

If you received a damaged or defective product, or if there was an error in fulfilling your order, we are happy to offer an exchange. Please contact us within 30 days of receiving your product, and we will arrange for the replacement at no extra cost to you.

4. Shipping Costs

4.1 Return Shipping Fees
You will be responsible for paying your own shipping costs for returning an item, unless the return is due to a mistake we made (such as receiving the wrong or damaged item). Shipping costs are non-refundable, and if you receive a refund, the cost of return shipping will be deducted from your refund.

4.2 Exchanges or Replacements
If your return is the result of our error (e.g., defective, incorrect item), we will cover the cost of shipping for the replacement or exchange.

5. Damaged or Defective Items

We take great care in packing and shipping your order, but if your item arrives damaged or defective, please contact us immediately. To help us resolve the issue, kindly send us a photo of the damaged or defective product along with your order number. We will arrange a full refund or replacement at no additional cost.

6. Contact Us

If you have any questions about our Returns and Refunds Policy or need assistance with a return, exchange, or refund, please reach out to us at:

Email: naturestherapiaco@outlook.com
Phone: 0481711080

Thank you for shopping with Nature's Therapia. We appreciate your business and are here to ensure you have a smooth and satisfying experience!